Data Management

I cannot download the CSV file from 123FormBuilder on Safari. What to do?

If you cannot download CSV archives on Safari, namely you cannot download your form submissions in CSV at all within the form builder, you'll… Read more

I get an error when I open the CSV file from 123FormBuilder. Why?

This happens when you access the download link from a different browser than the one in which you are logged in to your form… Read more

My reports contain more messages than the Submissions table does on 123FormBuilder. Why?

By default, the Reports section takes into account all the submissions ever received. When you delete entries from the Submissions section in your form… Read more

My 123FormBuilder form reports display inaccurate data. What to do?

Form reports display inaccurate data whenever you change the choice fields of your form, but haven't updated the reports themselves. If you change the… Read more

Tracking the form activity on 123FormBuilder with Google Analytics 4

To track the form's activity with Google Analytics, go to the Publish section of your form. Under Tracking, you can find connect your Google… Read more

What features does each 123FormBuilder plan offer?

123FormBuilder is a user-friendly web form & survey builder for any type of business. There are four native service plans and custom corporate plans… Read more

What file extensions does the File Upload support on 123FormBuilder?

123FormBuilder is an online form builder with file upload functionality. Users can collect files from their respondents through form submissions by adding File upload… Read more

How to print form entries on 123FormBuilder

With our form builder, you can easily print the entries received on your forms. You can choose to print individual entries or multiple entries… Read more

User Groups on 123FormBuilder

The Account Owner or a Super Admin can create User Groups from the Users panel within the form builder. Once a Group is created… Read more

User Roles

User roles are defined depending on the level of access they are given when it comes to Forms, Folders, and other Users. In order… Read more

Form sharing is available with 123FormBuilder

Form sharing is available if you go to the form in My Forms and click on the dotted menu and then go to Collaborate.… Read more

Sharing Overview

Sharing is centered around Users, the roles that they have, and the object of sharing forms/folders. These roles define certain permissions that make Sharing… Read more

Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form for more information. in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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