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Can I link my online forms to Zoho Support?

Yes, you can link your online forms to Zoho Support through the Zoho CRM integration we provide in the 3rd Party Apps section. First, login to Zoho CRM and check if you have activated Zoho Support in your Zoho CRM account. You’ll need to login as an admin for this. If your Zoho Support account is not integrated with Zoho CRM, follow the steps below:

1. In your Zoho CRM admin account, go to SetupApps & Add-onsZoho AppsZoho Support.

2. You’ll see the status of the Zoho Support app. Click to activate it.

3. Assuming you already have a Zoho Support account, go to the Zoho Support page and enter the ZSC key in the Set Up Zoho Support integration box. Abbreviated from Zoho Service Communication, this key helps the two applications communicate one with another. The ZSC key can be generated in your Zoho Support account.

4. In Set Up Zoho Support Integration, enter the email address associated with the ZSC Key and hit Next.

5. Next, configure preferences, such as timezone and language.

6. Click on Save and that’s it. Now Zoho Support is activated on your Zoho CRM account.

To activate users to the Zoho Support integration, go to the Activate Users subsection in Zoho CRM and tick the checkboxes under Zoho Support Integration.

With the 123FormBuilder – Zoho CRM integration you can now send form data in your Zoho Support account. Use custom fields to retrieve specific data you need from your online forms.

Contact our Support Team in case you need assistance. They will get back to you as soon as possible.

2 comments

  1. I would like to integrate my 123FormBuilder into ZoHo, but your online directions are not working and seem to be missing steps. Please let me know if there is another set of instructions.
    Thank you

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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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