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I cannot activate my SMTP for email notifications. What to do?

If you receive the error message "The SMTP information you have provided is incorrect" or anything similar, while trying to activate the SMTP feature… Read more

How to customize the Thank You page of the form?

If you want to customize the content of the Thank You page where the form visitors are redirected after submission, go to the Settings - Thank… Read more

Referrer is not displayed properly in notification email. Why?

When embedding your online forms on several websites, we recommend using JavaScript as the publishing option. JavaScript contains a parameter that enables better submission… Read more

How to add quiz score to custom email templates?

If using quiz forms on your 123FormBuilder account, you can opt to add the quiz score of each submission to custom email templates, such… Read more

Can I add more than one autoresponder to my form?

Yes, you can. In the Settings - Notifications you can create as many email templates as your subscription allows. Basic- 3 email templates Gold… Read more

How many email notifications are delivered per day?

Each 123FormBuilder online form is limited to a maximum of 500 email notifications per day. This includes your standard or customized email notifications, autoresponders and… Read more

Do custom notifications work with the resend option?

Yes, custom notifications work together with the resend option. All form recipients will receive your re-sent email templates. Choose to resend any of your Email/SMS… Read more

How to redirect users to a web page after submission?

You can redirect users to a web page URL after submitting your web form. To do so, go to the Settings → Thank You… Read more

How to create email whitelists to save important messages

Let's say you were waiting for some important messages, but none of them arrived in the inbox of your email account. It's not because… Read more

How to pass the Reference ID to the redirect URL?

Each submission can have a unique reference ID that can be enabled in the Settings - Notifications - Form Owner Options section. After submission, you can redirect users… Read more

Can I redirect to a report after submission?

Yes, you can redirect users to a form report after they have filled out and sent the form. This can be either the default… Read more

Should I send email notifications in HTML or as plain text?

The difference between HTML emails and plain text emails is, well, the fact that the former contain HTML code + text, whereas the latter… Read more

Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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