Payment Configuration

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Can form users complete payments only if their submissions are approved?

Yes, you can add the option to charge your form users only when their submissions have been approved. For what is it good for?… Read more

Can I display the payment summary in real-time?

Yes, you can display the payment summary of your online order form in real-time. This means your form users will no longer need to… Read more

Can form users edit submissions after payment?

Using payments on your form is not compatible with the Allow respondents to edit delivered submissions at a later time option from the Settings… Read more

Form Calculations

With the 123FormBuilder online form builder you can perform calculations on your web forms & surveys. Use form calculations to add mathematical operations between… Read more

Step by step guide on FreshBooks integration

Use the 123FormBuilder - FreshBooks integration to create invoices or estimates in your FreshBooks account upon form submissions. It's required that you associate form… Read more

PayPal payment gateway information

If you choose to use the 123FormBuilder - Paypal payment gateway integration, make sure PayPal is the solution best suited to your business by… Read more

How to use sandbox for testing payment processors?

To test your PayPal integration with 123FormBuilder, you'll need a sandbox account on PayPal. If you do not have one, go to https://www.sandbox.paypal.com to… Read more

How to create a complex order form?

Creating a complex online order form with payment integration may be a bit tricky at first. This article will guide you through every step,… Read more

Summary and Discounts

Use the Summary and Discounts section to add items to the payment summary of your order form, multiple your items with a Quantity, add… Read more

The submission set to be delivered after payment does not arrive. Why?

Sometimes, in PayPal order forms, when the option Deliver only after payment is checked in Settings → Payments → Notifications, the submission does not… Read more

Can I create PayPal donation forms?

Yes. When you use the PayPal form integration on 123FormBuilder for your online donation form, make sure to tick the option Payment represents a… Read more

How can I charge a recurring monthly subscription fee?

In your Settings → Payments section, in the Payment Processors subsection, add the payment gateway you want to use and tick the option Use… Read more

Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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