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How to cancel subscription payment on PayPal for a client?

In order to cancel the subscription payment on PayPal for any of your clients, log into your PayPal account and go to Send &… Read more

How to submit customer profiles in your Authorize.net CIM?

With the 123FormBuilder - Authorize.net payment gateway integration you can create customer profiles in your Customer Information Manager from Authorize.net through form submissions, besides… Read more

Authorize.net error codes: How to prevent them on your order form?

Once you have enabled the Authorize.net payment gateway for your online order form on 123FormBuilder, some errors might occur while your clients submit your… Read more

Can I use multiple payment gateways on my form?

Yes, you can use multiple payment gateways on your online form. This way, your form users (buyers) can select the payment method most convenient… Read more

I get the Email is required error for Authorize.net. Why?

After you have enabled the 123FormBuilder - Authorize.net payment integration, you might receive the Email is required error when trying to submit the order… Read more

I use Authorize.net, but get the invalid security code error. Why?

The message Error 312: The specified Security Code was invalid appears because the security code from your Authorize.net account can not be sent to… Read more

Can I use iDEAL payment gateway for my online order forms?

Yes, you can. You'll find the iDEAL payment gateway incorporated in our 123FormBuilder - Sisow integration. In the preview/view mode of your

Stripe payment gateway information

Stripe offers solutions for businesses based in the United States, Canada, the United Kingdom, Ireland and Australia. It is also available in open beta… Read more

Braintree payment gateway information

Braintree is an easy solution for merchants, who seek the ideal payment gateway for their online businesses. Its services are available in Europe, the… Read more

Can buyers view their submitted form data in the PayPal order summary?

You have to be at least a Platinum user in order to create PayPal order forms or use other payment processors. PayPal has got… Read more

PayFast Integration

PayFast is a payment processor for South Africa, therefore it will accept payments only in South African Rands. The first step in setting up… Read more

Step by step guide on PayPal Payflow integration

An order form with PayPal Payflow integration allows customers to provide their payment details directly on your online order form. They will not be… Read more

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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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