Exact matches only
Search in title
Search in content
Search in posts
Search in pages

How to match choice fields in your Zendesk integration?

In the 123FormBuilder – Zendesk customization lightbox, you can match your form’s input fields and choice fields with fields from your Zendesk account. When mapping choice fields, you’ll notice that the first items that appear in the select dropdown are options from Zendesk and what appear under are the available options you’ve enabled in the form editor.

123FormBuilder Zendesk ticket type customization
Therefore, you can set a priority, status and type for the new ticket without having to add choice fields to your online form. You’ll just manually select the priority, status and type of the ticket in the customization lightbox and all submissions will have the same priority, status and type. But if you want to let your form users choose the state of the ticket, you’ll need to add choice fields and map them properly.

Once you map a choice field for Priority, Status or Type, additional dropdowns will be added below to associate the available choices with the available options in Zendesk. This is due to the fact that we send all choice fields as boolean so that Zendesk can understand the nature of the information. Boolean data is commonly used for checkboxes (multiple selection fields), radio buttons (single selection fields) and dropdowns. It consists of only two values: true and false.

123FormBuilder Zendesk choice fields associations

For options where Zendesk returns the choices yes and no, the situation is different. They also return a true or false value in Zendesk, depending on if they were selected or not. Take for example the field Verified for User in the customization lightbox. You can only associate one available choice from a choice field. If selected, the value is considered true and will be saved in Zendesk as Yes. If not, the Verified option in Zendesk will be set as No.

2 comments

    1. Hi Justin!

      Yes, but that’s a functionality that belongs to Zendesk, so if you have questions about it, their Support Team might be able to provide better answers.

Leave a Reply

Your email address will not be published. Required fields are marked *

Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

Can't find what you're looking for?