In Settings → Notifications → Form Owner Options you can customize the way the email notifications arrive in your Inbox after each form submission. You can edit aspects such as the email address and name associated to the sender, the subject of the message, as well as the content itself. All this data can be accessed and edited in the Email Header and Content subsection at any time.
The first option refers to the name of the sender that is displayed in the first column of the email in your Inbox. You can associate a form field (e.g. Name – with the input provided by form users) or a custom text that will always appear when the form is submitted (e.g. A Sale has been made!).
To add a custom text, click on the dropdown From Name and select Use custom value. This will display a box on the right where you can type in the text you want.
The second option refers to the email associated with the sender. It will appear as the sender has sent the message directly from his/her email account. You can choose our default email address(firstname.lastname@example.org), in case you want to whitelist all email notifications coming from your form submissions. Click on the dropdown to either add 123FormBuilder or an email field from your form. If you add the Email field from your form, the form user’s email address will appear as the sender.
The option From Reply-to Email sets the recipient to whom the message is sent, if you reply to the email notification.
Message Subject refers to the title of the email, as seen in the example below. You can either add a custom text, the input of a form field or both. Example: Inquiry John Doe. Inquiry is typed and saved in the Message Subject textarea. John Doe is the input provided by the user in the Name field, which is included in the message subject. Therefore, if another submission is been made with the name Ana Baldwin, then the message subject will be Inquiry Ana Baldwin.Use the dropdown on the right to include a field in the message subject from the left. Once the field is selected, it will be automatically included in the message subject as a tag.
The Reference ID is a unique identifier for better submission tracking. To enable it, tick the checkbox and provide a code (anything you want). Each submission will contain the reference ID of the code you have provided followed by a unique number (e.g. ABC-111111). You can also find this identifier in the Submissions section. The Reference ID appears as a timestamp in your email notification. You can use an online timestamp converter to see when the user submitted the form. The Reference ID is displayed at the end of the message subject.
Note: Remember to set the fields as required in the Form Editor. Finally, select the email template you want to use. Click on Customize to create a new template or to edit an old one (with the exception of the default template, which cannot be edited). Use the dropdown list from Use template to select the template you want to use. Be careful, as tags from other forms will not apply to the current form.
Read more about email templates in our documentation here.