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I don’t receive form submissions in my Inbox. Why?

Firstly, be sure to check your Spam and Trash boxes. If submissions aren’t there, check if you’ve got the proper form configuration. Here are some tips for having your submission emails behave like regular email:In Settings → Notifications → Form Owner Options, go to the Email Header and Content subsection. Now, select the following variables from the dropdown lists below: your submitter’s name for From Name, noreply@123formbuilder.com for From Email and your submitter’s email address for From Reply-to Email.

123FormBuilder Submission notifications

Also, create a whitelist where your email notifications will be sent. This way, you’ll always find your form submissions in your Inbox.

If you are using another version of our notifications section, check out this article with the same subject.

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4 comments

    1. Hello Brittney!

      I apologize for replying this late. You’ll need to whitelist our domain in your email client to resolve this issue. To create a white list , follow our documentation at: http://wix.123formbuilder.com/docs/how-to-create-email-whitelists-to-save-important-messages/.

      For questions or assistance, don’t hesitate to contact our support staff at support@123formbuilder.com or use the chat widget in your account when available to speak live with a customer support specialist.

      Thanks!

      Reply

  2. I’ve already tried all steps below.
    But I still don’t receive any from submissions.
    What should I do next ???

    I don’t receive form submissions in my Inbox. Why?
    Firstly, be sure to check your Spam and Trash boxes. If submissions aren’t there, check if you’ve got the proper form configuration. Here are some tips for having your submission emails behave like regular email:
    In Settings → Notifications → Form Owner Options, go to the Email Header and Content subsection. Now, select the following variables from the dropdown lists below: your submitter’s name for From Name, noreply@123formbuilder.com for From Email and your submitter’s email address for From Reply-to Email.

    Also, create a whitelist where your email notifications will be sent. This way, you’ll always find your form submissions in your Inbox

    Reply

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