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Payment Details

You can check your payments details in the My Account – Account Details section. Here you can see how close you are to the 100 submission limit (if you are a Basic user) and how many days are left until your account stats will reset. Upgraded users have access to payment related options like Transaction History and are able to Change their Payment Details.

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4 comments

  1. SO I CANT CHANGE MY PAYMENT CARD INFO TO UPGRADE UNLESS IM ALREADY UPGRADED??!! WHICH I JUST DID LAST MONTH AND NOW I HAVE TO AGIN BUT IT SAYS PAYMENT FAILED TRY USING ANOTHER CARD, WHERE WOULD I TYPE IN ANOTHER CARD?? BUT WHY THE FAIL WHEN THERE IS PLENTY OF MONEY ON CARD? IVE BEEN REACHING OUT FOR A MONTH AND NO RESPONSE!

    Reply

    1. Hello! When an account is downgraded, the owner can access his account and subscription details in My Account – Account Details – Change Payment Details button. This applies only to our native plans ( Gold, Platinum, Professional). Since you have our Wix Starter plan, which is managed by Wix, you will need to change your payment details on the Wix side. To do that, please go to Billing & Payments in your Wix account – click App Actions next to 123FormBuilder – select Update Payment Method.

      Indeed, I checked and you have open conversations with our Customer Care team in the last month, please check your inbox and reply to my colleagues to solve your issue.

      Reply

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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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