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The Zendesk integration doesn’t validate my login data. Why?

After you have added the 123FormBuilder – Zendesk integration to your form, you might encounter an error on the application box that states you have entered incorrect details of your Zendesk account. This happens for one of the following reasons:

1. You really have entered the wrong login details, so make sure the credentials are correct.

2. You’ve been using the Zendesk integration before Zendesk changed its API infrastructure, leading to a change in our integration as well. You’ll need to remove the Zendesk application and add it again to your form, only this time you’ll need to provide the username and token of your Zendesk account.

3. Your Token Access is not enabled in Zendesk. Log into your Zendesk account, open the agent interface and go to AdminChannelsAPI. In the SettingsToken Access section, tick the checkbox Enabled.

123FormBuilder Zendesk enable API token

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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
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It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
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You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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