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My custom email template does not work. Why?

There are two main reasons why email templates might look weird in your inbox:

1. Form fields have been changed. When building a custom email template, you have the possibility to use codes correspoding to form fields. These fields insert user input into the message. For example, if you use the code [%Name%], this will be replaced, in the actual message, with the form user’s name. Now, if you change form fields, the codes change accordingly, but the email template stays the same (with the old codes), which makes it impossible for it to work properly.

Whenever changing form fields, be sure to make any necessary changes to the custom email template.

2. The email template belongs to another form. Custom email templates are stored in the same place, irrespective of the form they have been built for. In other words, when you create a new email template for a particular form, you’ll be able to view it in the Email Templates list of any form in your account.

Be sure not to apply the email template created for a form to another form. You can give templates suggestive names, so as to remember quickly what forms they belong to.

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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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